Self Storage Hackney Service Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Selfstorage Hackney. By making a booking, accessing a storage unit, or using any related service, the customer agrees to comply with these terms. Please read them carefully before entering into a storage agreement. For the purposes of these terms, references to we, us, and our mean the service provider, and references to you and your mean the customer or any person acting on the customer’s behalf.

Self storage is provided subject to availability, eligibility, and payment of all applicable charges. These terms apply to all bookings unless otherwise agreed in writing. Nothing in these terms affects your statutory rights as a consumer where applicable. Any variation to these terms must be confirmed by us in writing and signed or acknowledged by an authorised representative.

The storage agreement begins when a booking is confirmed and the first payment has been received, or when you first occupy the unit, whichever occurs earlier. The services described are intended for lawful storage of goods only. You must ensure that any goods placed in storage are suitable for storage, properly packed, and declared where required. We may refuse access or terminate the agreement if you breach these terms, fail to pay, or store prohibited items.

1. Booking Process

Bookings for Hackney self storage may be made through the available reservation process offered at the time of enquiry. A booking request does not guarantee a unit until we confirm availability and accept the reservation. We may ask for identification, contact details, and relevant booking information before confirming the arrangement. Acceptance may be withdrawn if the information supplied is incomplete, inaccurate, or appears misleading.

You are responsible for checking that the selected unit size and storage term meet your requirements. Any estimate of space needed is provided for convenience only and is not a guarantee of suitability. The agreement will specify the unit, start date, billing period, and any additional services chosen. If the booking includes special conditions, such as restricted access times or promotional rates, those conditions will form part of the agreement and must be followed.

We may reasonably refuse, suspend, or cancel a booking before move-in if we believe the use of the unit would be unsafe, unlawful, or incompatible with site operations. If a booking is cancelled by us before you take occupation, and the reason is not due to your breach, any prepaid storage fees for unused time will normally be refunded. Administrative fees may be retained where permitted by law and disclosed in advance.

2. Payments and Charges

All charges must be paid in accordance with the payment schedule shown on your agreement or invoice. This may include rent, deposits, insurance-related charges if applicable, lock or key fees, administration fees, late fees, and any other agreed service charges. Payments must be made on time and by the permitted method. We are not responsible for delays caused by banks, card providers, or failed transfers.

Storage rent is normally charged in advance for the relevant billing period. If your payment method fails or is declined, you remain liable for the full amount due. We may charge reasonable interest on overdue sums where permitted by law, together with administrative costs incurred in chasing payment. A deposit or advance payment may be required before access is granted, and it may be applied against unpaid charges, cleaning, disposal, or damage costs where justified.

We reserve the right to review charges from time to time. Any changes to recurring fees will be communicated with reasonable notice where required by law or under the terms of your agreement. If you continue to use the unit after the notice period, the revised charges will apply. You are responsible for ensuring that any payment details held for recurring billing are kept up to date.

3. Cancellation, Termination, and Move-Out

You may cancel your booking before the storage start date, subject to any cancellation window or non-refundable charges stated at the time of booking. If you cancel after the agreement has started, you must give the required notice period, if any, and pay all amounts due up to the end of that notice period. Your right to cancel may vary depending on how the booking was made and whether the service has already commenced.

We may terminate the agreement immediately or on notice where you breach these terms, fail to pay on time, store prohibited goods, obstruct operations, or create a health and safety risk. We may also end the agreement if the unit is required to be vacated for lawful operational reasons, in which case we will act reasonably and give appropriate notice where possible. Termination does not affect our right to recover unpaid sums or other losses.

On move-out, you must remove all goods, clean the unit, and return it in the condition in which it was provided, fair wear and tear excepted. Any lock, key, access device, or security item issued to you must be returned if required. If goods are left behind after termination or expiry, we may treat them as abandoned and handle them in accordance with applicable law and our disposal rights. Any costs reasonably incurred may be charged to you.

4. Use of the Unit and Customer Responsibilities

You must use the storage unit only for the agreed purpose and not for business operations, habitation, or any activity that could create nuisance, contamination, or danger. Goods must be packed and stored so they will not leak, spill, smell, deteriorate, or damage other items. You are responsible for protecting your own goods, including wrapping, boxing, labeling, and securing items appropriately before storage.

You must not sublet, assign, or transfer your storage rights without our written consent. Access credentials, keys, codes, and other security information must be kept confidential and may only be used by authorised persons. You are responsible for any loss arising from your failure to safeguard such information. If we suspect unauthorised access or misuse, we may take reasonable steps to protect the site, which may include temporary suspension of access.

You must ensure that all goods comply with applicable UK law and are not stolen, counterfeit, illegally obtained, or subject to any restriction or prohibition. We may inspect the contents of a unit where legally permitted, or where we reasonably believe that there is a risk, breach, emergency, or security issue. Such inspection does not create any duty on us to supervise, monitor, or safeguard your goods.

5. Liability and Insurance

We will exercise reasonable care in providing the storage service, but self-storage is used at your own risk. Unless required otherwise by law, we are not liable for loss or damage to your goods caused by events beyond our reasonable control, including fire, flood, storm, theft, impact, power failure, or third-party actions. You remain responsible for assessing the value of items stored and deciding whether insurance is required.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, we will not be liable for indirect, incidental, or consequential losses, including loss of profit, business interruption, or loss of opportunity. Our total liability for any proven direct loss will be limited to the amount paid by you for the storage service during the period in which the loss occurred, except where law requires otherwise.

You are responsible for ensuring that your goods are adequately insured against theft, damage, and other risks. If we offer insurance or a recommended protection option, it is your responsibility to check whether the cover is suitable for your needs. Any statement about insurance is provided for information only and does not amount to advice unless expressly stated in writing. Claims must be notified promptly and supported by evidence where reasonably requested.

6. Prohibited Goods and Waste Regulations

You must not store any item that is illegal, hazardous, flammable, explosive, toxic, corrosive, radioactive, perishable, or likely to attract pests. This includes but is not limited to weapons, ammunition, controlled drugs, gas cylinders, fireworks, live animals, food likely to rot, and any substance that could contaminate the premises or other customers’ goods. We may update the list of prohibited items where reasonably necessary for safety, compliance, or operational reasons.

Waste must not be left in the unit, on site, or in shared areas. You are responsible for removing all packing materials, unwanted goods, broken items, and general waste when vacating the unit unless an alternative arrangement has been agreed in writing. Any waste left behind may be removed and disposed of by us, and the associated costs may be charged to you. If the waste requires special handling, you will be liable for any lawful disposal, transport, or remediation costs.

Waste regulations must be followed at all times. If your stored items include materials that are regulated for disposal or recycling, you must ensure they are handled in accordance with applicable environmental and waste laws. You must not use the unit as a dumping place or attempt to conceal waste for later removal. If we reasonably suspect improper disposal, contamination, or unlawful storage, we may isolate the unit, notify relevant authorities where appropriate, and recover any reasonable costs from you.

7. Access, Security, and Site Rules

Access to the storage facility is subject to the rules in force at the time. We may set opening hours, access controls, identification requirements, and safety procedures, and these may change for operational reasons. You must follow all instructions given by staff, signage, or published site rules. We may refuse entry or remove access temporarily if your conduct, vehicle, or goods present a safety, security, or compliance concern.

Security measures are designed to assist with site management, but they do not amount to a guarantee against theft, loss, or damage. You should lock your unit properly and ensure that only authorised persons can enter. Any CCTV, alarms, gates, or other systems are provided for general security purposes and may be operated in accordance with applicable law. We are not responsible for monitoring your unit continuously or preventing every possible incident.

You must not interfere with security systems, misuse shared facilities, or leave vehicles, tools, or materials in a way that blocks access routes or creates a hazard. Children and visitors must be supervised at all times. Any damage caused by you or your visitors to buildings, fixtures, equipment, or neighbouring units may be charged to you in full, including reasonable repair or replacement costs.

8. Data, Notices, and General Terms

We may process personal data in connection with the storage agreement, bookings, security, billing, and legal compliance. Any processing will be carried out in accordance with applicable data protection law and our lawful obligations. Notices may be sent by email, post, text message, or other reasonable means using the contact details provided by you. You are responsible for ensuring that your details remain current.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure or delay by us in enforcing any right will not waive that right. We may transfer our rights and obligations under the agreement to another party provided this does not materially reduce your rights. You may not transfer your rights unless we agree in writing.

The headings in these terms are for convenience only and do not affect interpretation. In these storage service terms, references to a law or regulation include any amendments or replacements made from time to time. Any matters not expressly covered here will be handled reasonably and in accordance with the overall purpose of the agreement.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or issue arising out of or in connection with the agreement, the storage service, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.

By entering into a storage agreement with Selfstorage Hackney, you confirm that you have read, understood, and agreed to be bound by these terms. You also confirm that the goods stored belong to you or that you have authority to store them. These terms are intended to be fair, lawful, and practical, while protecting both parties and supporting the proper use of the storage service.