Self Storage Hackney Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Hackney provides storage services and related services, which may include handling, loading, unloading, and working alongside removal companies. By placing a booking, signing any agreement with us, making payment, or using our facilities or services, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumer and business customers unless stated otherwise. If you do not agree to these terms, you must not use our services.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business entering into an agreement with Self Storage Hackney for storage or related services.
We, Us, Our means Self Storage Hackney as the provider of storage and related services.
Unit means the storage unit, room, container, or other space allocated to you for the storage of goods.
Goods means the items that you or a removal company store or intend to store in the Unit.
Services means any services provided by us including storage, access to storage, handling, assistance with loading or unloading, and cooperation with any appointed removal company.
Booking Process
You may request a booking for storage services or related services by contacting us and providing accurate information regarding your requirements, including the approximate volume of goods, duration of storage, approximate move-in and move-out dates, and any special access needs.
Your booking is not confirmed until we have communicated acceptance and, where required, you have paid any specified deposit or advance payment. We reserve the right to refuse any booking request at our discretion, for example where we reasonably believe that goods may be unsuitable for storage, the intended use is improper, or we do not have suitable capacity.
We may request proof of identity and proof of address before confirming your booking. For business customers, we may also request company details and evidence of authority of the person making the booking. You must keep your contact details up to date and inform us promptly of any changes.
If you appoint a removal company or other third party to deliver or collect goods on your behalf, you are responsible for instructing them correctly. We are not responsible for any arrangements, charges, delays, or failures by such third parties.
Commencement and Duration of Storage
The storage period begins on the agreed start date or, if earlier, on the date you or your appointed removal company first bring goods to the Unit. The storage period continues until terminated in accordance with these Terms and Conditions.
Minimum storage periods may apply and will be notified to you at or before the time of booking. If you vacate the Unit before the end of any minimum period, you may still be liable for charges for the full minimum period.
Payments and Charges
Storage charges and any other service fees will be set out in our quotation, price list, or individual agreement with you. Charges are normally payable in advance, either monthly or for another agreed billing period.
You must pay all charges in full and on time using an accepted payment method. We may request a deposit or security payment before you move goods into storage. We may also require ongoing payments to be made by recurring card payment or other automated method.
If any payment is overdue, we may charge interest on the outstanding amount at the rate permitted by applicable law or, if not specified by law, at a reasonable commercial rate. We may also charge reasonable administrative fees for late payments or failed transactions.
If you fall into arrears, we may suspend access to the Unit and our services until payment is made in full. Continued non-payment may lead to us exercising a lien over the goods and, subject to legal requirements, selling or disposing of goods to recover unpaid charges and reasonable costs. Any surplus after such sale and deduction of costs will be made available to you, provided you contact us within a reasonable period.
Price Changes
We may review and change our prices from time to time. For ongoing storage, we will give you reasonable prior notice of any increase in periodic storage charges. If you do not agree to the new charges, you may terminate the agreement before the increase takes effect, subject to any applicable minimum term and notice requirements.
Cancellations and Amendments
You may cancel a booking before the storage period begins by giving us notice. If you are a consumer and have booked at a distance, you may have statutory cancellation rights, which we will explain at or before the time of booking. Where applicable, we may deduct a reasonable amount for any services already provided before cancellation.
We may apply a cancellation fee where you cancel at short notice, particularly if we have reserved specific space or resources for you or have declined other bookings. Any such fees will be reasonable and communicated to you in advance or in your specific agreement.
You may request to amend your booking, for example by changing the Unit size, dates, or level of service. Amendments are subject to availability and may involve additional charges or changes to the minimum storage period.
We may cancel your booking or terminate your storage agreement at any time before or during the storage period where you breach these Terms and Conditions, where we reasonably believe the goods or their use presents a risk, or where we are unable to provide services for reasons beyond our reasonable control. Where we cancel without fault on your part, we will refund any pre-paid charges for services not yet provided.
Use of the Unit and Access
You must use the Unit solely for the storage of goods and not for any other purpose, such as living, working, or conducting trade from the premises. You must keep the Unit clean, tidy, and in good condition, and take all reasonable care to avoid damage to the Unit, our property, and the property of other customers.
You are responsible for ensuring that your goods are adequately packed, labelled, and secured within the Unit. If you use a removal company or other third party to pack or move your goods, any contract with them is separate from your agreement with us.
Access hours, security arrangements, and any access restrictions will be communicated to you and may be updated from time to time. We may temporarily restrict access for safety, maintenance, or security reasons. We will seek to minimise disruption and provide reasonable notice where practicable.
You must not allow unauthorised persons access to the Unit or share access codes, keys, or security devices with others, except where you have expressly authorised a removal company or agent to act on your behalf. You are responsible for the actions of any person you permit to access the Unit.
Prohibited and Restricted Goods
You must not store any of the following in the Unit:
Explosive, flammable, or hazardous materials, including petrol, diesel, gas cylinders, fireworks, chemicals, and solvents.
Illegal items, stolen goods, or items obtained through unlawful means.
Perishable goods, live animals, or plants, except where expressly agreed and stored in appropriate conditions.
Waste, rubbish, or any materials intended for disposal.
Cash, securities, high-value documents, or items of exceptional value unless you have notified us in writing and we have agreed specific arrangements.
If we reasonably suspect that you are storing prohibited goods, we may require you to attend the Unit or may, in urgent or serious cases, enter the Unit without prior notice, in accordance with applicable law and your agreement.
Waste Regulations and Disposal
You must not leave waste, packing materials, unwanted items, or other refuse in corridors, communal areas, car parks, or any part of the premises other than the designated waste disposal facilities, where such facilities exist. You must comply with all site rules regarding recycling, segregation of materials, and disposal of bulky items.
You must not deposit hazardous or regulated waste at our premises. This includes electrical waste requiring special treatment, chemicals, oils, batteries, and any items designated as controlled or hazardous waste under applicable regulations. You are responsible for arranging lawful disposal of such items through authorised services.
If you abandon goods or leave waste in the Unit or on our premises, we may remove, treat, and dispose of such items at your cost. We will not be liable for any loss arising from such disposal, provided we act reasonably and in accordance with applicable law.
Condition of Goods and Insurance
You are responsible for ensuring that goods are suitable for storage and are appropriately packed and protected against damage, damp, dust, or any other foreseeable risks associated with storage.
We strongly recommend that you arrange insurance for your goods for their full replacement value throughout the storage period. We may offer or introduce insurance options through third parties, but you remain responsible for ensuring that cover is appropriate to your needs. If you decline any insurance offered by us, you confirm that you have made your own arrangements or accept the risk of loss or damage to the goods, subject to our liability limitations.
Our Liability
We will exercise reasonable care and skill in providing our services. However, storage services inherently involve risk, and you acknowledge that our facilities are not a safety deposit vault or high-security storage unless expressly stated.
To the extent permitted by law, our liability for loss of or damage to goods is limited to a reasonable amount which may be specified in your agreement or our price list. We will not be liable for any loss or damage that is caused by your own act or omission, the act or omission of a third party such as a removal company, or circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, or acts of third parties.
We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, arising from or in connection with the storage of goods or use of our services.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
Your Liability and Indemnity
You are responsible for any damage caused by you or by any person acting on your behalf, including removal companies, visitors, or agents, to the Unit, our premises, equipment, or the property of other customers. You agree to indemnify us for all reasonable costs, claims, and expenses arising from such damage or from your breach of these Terms and Conditions.
If your actions or the condition of your goods cause contamination, pollution, or any breach of environmental or waste regulations, you are responsible for the costs of cleaning, remediation, and any resulting claims, fines, or penalties, to the extent permitted by law.
Entry to the Unit by Us
We may enter the Unit in the following circumstances:
In an emergency, for example to prevent injury or serious damage to property.
Where we reasonably suspect that prohibited or dangerous goods are stored in the Unit.
Where we are required to do so by law, court order, or authorised public authority.
For routine inspection, maintenance, or repair, provided we give you reasonable notice where practicable.
When exercising a lien or recovering goods due to non-payment, in accordance with applicable law and your agreement.
We will act reasonably and, where possible, minimise any disturbance to your goods. We may remove, isolate, or dispose of goods that pose an immediate risk.
Termination and Vacating the Unit
You may terminate your storage agreement by giving us the notice specified in your agreement or, if not specified, reasonable written notice. Any minimum term or pre-paid period may still apply.
On termination, you must remove all goods from the Unit, leave it clean and free of waste, and return any keys, access cards, or other security devices. If you fail to remove goods by the termination date, we may treat the goods as abandoned and exercise our rights to remove, store elsewhere, or dispose of them at your cost, subject to legal requirements.
We may terminate the agreement with immediate effect where you commit a serious or repeated breach of these Terms and Conditions, where you endanger others, or where continued storage of your goods is unlawful or unsafe.
Data Protection and Privacy
We collect and process personal data in order to provide storage and related services, manage bookings and payments, and ensure safety and security on our premises. We will handle your personal data in accordance with applicable data protection legislation and our privacy practices as communicated to you.
We may use CCTV and access control systems for security and operational purposes. Images and data from such systems may be retained for a reasonable period and disclosed to law enforcement or other authorised bodies where required by law or where reasonably necessary to protect our legitimate interests and those of our customers.
Service Area and Third-Party Removals
Our storage services are intended for customers who may be moving to, from, or within the surrounding area and for those using removal companies operating in that region. Any reference to removal or transport services is for the purpose of coordinating storage with such services and does not imply that we act as a removal company unless expressly agreed in a separate contract.
Where we recommend or refer you to independent removal companies or service providers, this is done in good faith but without any guarantee or endorsement. Any contract with such third parties is independent of your agreement with us, and we are not responsible for their services, charges, or performance.
Events Beyond Our Control
We will not be in breach of these Terms and Conditions or liable for any delay or failure in performing our obligations where such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, industrial disputes, strikes, lock-outs, accidents, breakdown of plant or machinery, fire, flood, adverse weather, acts of God, war, terrorism, or acts of government or regulatory bodies.
If such an event continues for a significant period, we will discuss with you appropriate arrangements, which may include termination of the agreement without penalty for either party, save for charges due up to the date of termination.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except where applicable law provides otherwise for consumer customers.
General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Any failure or delay by us in exercising any right or remedy shall not constitute a waiver of that or any other right or remedy.
You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may transfer our rights and obligations to another suitable provider, provided this does not materially reduce your rights.
These Terms and Conditions, together with any written agreement or booking confirmation, constitute the entire agreement between you and us in relation to the storage and related services and supersede any prior understandings or arrangements, whether oral or written.
